The technical support by e-mail is guaranteed only for registered users. The requests from the users of trial version would be answered within the limits of the possible. To get support please send a letter to the support e-mail: sm@smsoft.ru.

To check whether you have the most recent version of the software, please have a look at SynchroPass download page.

When reporting problems, please include the following information:

1. Your Registered Owner Name and Serial Number as stated in your registration data.
2. Is the problem reproducible?  If so, how?
3. What version of Windows are you using?
4. What version of SynchroPass are you using (check it on the About dialog)?
5. If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.
6. Please start SynchroPass with /d switch, reproduce the problem and include contents of SynchroPass.log file.